Your requests answered by our expert engineers to work on your site 24/7.
What's included in edits?Unlimited edits include edits to content on any page, changing banners, headers or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes, updating shopping carts and more.
What's not included in edits?Unlimited edits do not include custom development (examples include: coding new PHP in source files, building plugins, building themes), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.
Unlimited support and WP fixesWhether you need help with configuring a setting within a plugin, troubleshooting an error, fixing front-end content displaying incorrectly, or changing broken backlinks, our experts can assist. We cover a wide range of requests, generally ones that can be performed within the WordPress admin.
Unlimited requestsWe get a lot of questions about our unlimited support. But it’s true! Unlimited really means unlimited when it comes to the support and edits we provide. We don’t like to nickel and dime people, so our Protect monthly subscription and above include all the unlimited technical support and edits. Easy.
Response and Resolution timesWe answer requests within 1-4 hours on average. Depending on the ticket or request, we typically resolve each request within 24-48 hours on average, but many clients could have small edits completed much faster.
Custom developmentIf you have a larger project that requires custom work or is outside of scope, we can recommend a WP Buffs trusted partner that can best assist with your request, or provide a separate quote at an additional hourly rate.
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Adding New PagesNeed a new page created in WordPress? Whether it is for a static services page, landing page, or other page types, we can add it to your site with the content and design elements you provide to us.
Adding Posts or ProductsUnlimited edits also include adding a blog post to your site and even adding products to your WordPress store. You provide us with the content, graphics, and formatting, and we’ll publish it for you!
Adding and Configuring PluginsOur experts can help you with adding a new plugin from the repository or configuring and adjusting an existing one. We can even recommend plugins to fit a specific request. Provide us with the plugin details, or premium license, and we will set it up on your site.
Front- and Back-end EditsWhether it is making changes inside the back-end WordPress admin panel or working inside your installed page builder tool, our engineers have you covered.
Fixes and TroubleshootingWhile urgent, site-down issues are covered under emergency support, our unlimited support services have you covered for other WordPress fixes or troubleshooting.
Content EditsIf you want to save time and energy on adding or editing content across your site, we can help! With our unlimited WordPress support, you can send us your content edit requests to be taken care of for you.
Code SnippetsNeeding to add lines of code but not sure how? Depending on the ticket, we can help with most requests by utilizing snippets within a plugin to safely and sustainably add code to your site.
Love and careWe provide support with genuine care and love to our clients and their business.
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